The Snag Master Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with us, use our services, or visit our website:

• Personal Identification Information – Name, phone number, email address, postal address, and ID details (if required for documentation).

• Property Information – Location, size, layout, developer name, and related details required for inspection.

• Transaction Data – Invoices, payments, and billing details.

• Technical Data – IP address, browser type, device information, and usage data when you visit our website.

• Communication Records – Emails, WhatsApp chats, and call logs related to your enquiry or service.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and manage property inspection services.

• To prepare inspection reports, quotations, and follow-up communications.

• To process payments and send invoices.

• To respond to enquiries, requests, and customer support.

• To send service updates, promotions, or relevant property handover alerts (only with your consent).

• To improve our website, marketing, and service quality.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data only with:

• Our trusted employees and contractors who need it to perform inspections or prepare reports.

• Third-party service providers (e.g., payment gateways, IT support, cloud storage) bound by confidentiality agreements.

• Regulatory or legal authorities if required by UAE law.

4. Data Storage & Security

We store your data securely using encrypted systems and access controls. We take reasonable technical and organizational measures to prevent loss, misuse, or unauthorized access.

• Inspection reports and client records are stored securely for a minimum of 5 years (or as required by law).

• Online communications and files are stored on secure, access-controlled platforms.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

• Improve user experience.

• Track website performance and traffic analytics.

• Personalize marketing campaigns.

You can disable cookies in your browser settings, but some website features may not work correctly.

6. Your Rights

Under UAE privacy regulations, you have the right to:

• Access the personal data we hold about you.

• Request corrections to inaccurate or incomplete data.

• Withdraw consent for marketing communications.

• Request deletion of your personal data, subject to legal requirements.

To exercise these rights, please contact us at connect@thesnagmaster.ae.

7. Marketing Communications

We will only send you marketing emails, WhatsApp messages, or SMS updates if you have opted in. You may unsubscribe at any time by following the instructions in our messages or contacting us directly.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in law, technology, or business practices. Any updates will be posted on our website with a revised “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Snag Master Property Observer L.L.C
Dubai, United Arab Emirates
📧 connect@thesnagmaster.ae
📞 +971-58-599-1704
🌐 www.thesnagmaster.ae